Privacy Policy

01Who we are

Aurix FX Corporation (“AurixFX”, “we”, “us”) is a Canadian company based in Calgary, Alberta. We introduce businesses to Ebury Partners Canada Limited (“Ebury”) and manage the client relationship. Ebury is registered with FINTRAC as a money services business (Reg. No. M17949017) and licensed by Revenu Québec (Licence No. 12062). Ebury provides the foreign exchange and payment services.

This policy applies to aurixfx.com, our emails and calls, and our relationships with prospective and existing clients. We are responsible for the personal information we collect for our own purposes, described below. When we collect onboarding and transaction information on Ebury’s behalf, Ebury is responsible for it, and the Ebury Group Privacy Notice applies.

02Information we collect

• Enquiries. When you use our contact form: first and last name, company, work email, telephone number and your message.
• Newsletter. Your email address and a record of when you gave consent.
• Guide downloads. Your name and work email address.
• Job applications. Your name, email, telephone number and LinkedIn profile (both optional), résumé, cover note, the role you applied for, and your consent.
• Calls and correspondence. Emails you send us and recordings of telephone calls (see section 5).
• Client relationship. Business contact details, notes on your currency needs, and the information we must record about the commercial purpose of hedging transactions.
• Onboarding and payments, on Ebury’s behalf. Identification details and documents (such as name, date of birth, address, nationality, photographs and ID), and payment and beneficiary instructions. We pass these to Ebury and keep copies only where the law or our agreement with Ebury requires.

Our website does not use analytics, advertising or tracking cookies. Our website host may process technical information, such as your IP address and browser type, to deliver and secure the site.

03How we use it

• To respond to your enquiries and requests.
• To send our newsletter, if you have subscribed.
• To provide the guides you request and follow up on that request.
• To assess job applications.
• To introduce you to Ebury and support your onboarding and transactions.
• To manage our relationship with you and keep accurate records.
• To meet our legal and regulatory obligations, including anti-money laundering, record-keeping and derivatives rules.
• To protect our website and systems and prevent fraud.

We do not use your information for any other purpose without your consent, unless the law permits or requires it.

04Consent

By submitting a form or contacting us, you consent to our using your information as described here. We ask for express consent before adding you to our newsletter. You can withdraw consent at any time by using the unsubscribe link in any email or writing to privacy@aurixfx.com. Withdrawing consent may limit our ability to provide some services.

05Call recording

We record telephone calls with prospective and existing clients. We will tell you at the start of each call. Recordings are used to confirm instructions, resolve disputes, train staff, and meet our regulatory and contractual obligations. Ebury may review recordings to monitor the quality and compliance of the service.

06Who we share it with

• Ebury and its affiliates, to provide and administer the foreign exchange and payment services.
• Our service providers, such as website hosting, form processing, web fonts (Google), email and customer-relationship software. They may use your information only to provide services to us, under contract.
• Regulators, law enforcement and courts, where the law requires it.
• A buyer or successor, if our business is sold or reorganized, under equivalent privacy protections.

We do not sell personal information.

07Information stored outside Canada

Some of our service providers store or process information outside Canada, primarily in the United States. This includes our website host, which stores form submissions in the United States, and Google, which serves the fonts on our website and receives your IP address when a page loads. Ebury and its group companies may process information outside Canada as described in Ebury’s Group Privacy Notice. If you live in Québec, your information may be transferred outside Québec.

Information held outside Canada is subject to the laws of that country and may be accessible to its authorities. To ask about our policies and practices for service providers outside Canada, contact our Privacy Officer.

08How long we keep it

When information is no longer needed, we delete or anonymize it.

09How we protect it

We use physical, organizational and technical safeguards suited to the sensitivity of the information. Access is limited to people who need it, and our website uses encrypted connections. If a breach creates a real risk of significant harm, we will notify you and the relevant privacy regulators as the law requires.

10Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent. Depending on where you live, you may have further rights. Québec residents, for example, may ask about our transfers of information outside Québec.

Email privacy@aurixfx.com. We will respond within 30 days and may need to verify your identity first. If your request concerns information Ebury holds, we will pass it to Ebury and tell you we have done so.

11Contact and complaints

Our Privacy Officer is accountable for our compliance with this policy.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner of Alberta, or, in Québec, the Commission d’accès à l’information.

12Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated.